Frequently Asked Questions

Do I receive a tracking number (track & trace code) with my order?

Yes, you will always receive a tracking number.

What is the delivery time for my order?

At 1313 cosmetics, we believe in making more conscious choices. Sustainability is an important part of the way we do business, and we are committed to working as responsibly as possible while minimising unnecessary waste and reducing our environmental impact.

That is why we follow a made-to-order approach. Instead of keeping large quantities of products in stock, we only order products from our suppliers once a customer has placed an order.

This approach helps us reduce unnecessary stock, excess packaging and potential waste. Each order is then carefully prepared especially for you, including the necessary packaging materials, before being shipped directly to your address.

Because every order is arranged individually, our processing time is 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been prepared, the estimated delivery time is 5–10 business days (Monday to Friday, excluding public holidays).

We appreciate your patience and thank you for supporting our more conscious approach to beauty. By choosing this way of working, we aim to minimise waste wherever possible and contribute to a more responsible way of shopping.

Every order is prepared with care, especially for you. 🤍

What should I do if I have not received my order?

Due to the high demand for our products, your product may arrive a little later than expected. We hope for your understanding. If this period has passed and you still have not received anything, please send an email to info@1313cosmetics.com. We will then investigate what has happened to your parcel.

I want to exchange/return my order. How do I do this?

To return an item, simply contact our customer service team at info@1313cosmetics.com. Include your name, order number (e.g. #13) from your confirmation email and the reason for the return. We will then provide you with the return address and confirm the return. Once this has been done, you can send the product to us using a courier of your choice.

What are the costs of returns?

Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please consult the website of the relevant courier you wish to use for more information about prices.

What are the conditions for returning my product(s)?

There is always a 14-day return period. The return period starts on the day you receive the item. However, certain conditions apply to returns.

You can only return the item if:

- The return period has not expired;

- The product is in its original packaging and all labels are still attached;

- The product has not been used.

Which payment methods can I use?

We accept payments via credit card, Apple Pay and iDeal (Wero). If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.

All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

What if I have not received an order confirmation email?

That should not happen. Please send an email with your full name and email address to info@1313cosmetics.com. We will be happy to help you quickly.

Can I cancel my order?

Would you like to cancel your order for any reason? Please send an email as soon as possible to info@1313cosmetics.com. Include your name, order number (e.g. #13) from your confirmation email and, preferably, the reason why you would like to cancel your order.

Thank you for choosing 1313 cosmetics. 🤍