Polityka zwrotu kosztów

General information on governing law & applicable legislation

All policies published on the 1313 cosmetics website, including our Return Policy, are governed by and construed in accordance with the laws of the Netherlands. As 1313 Cosmetics is a company established in the Netherlands, Dutch law applies to our business operations and contractual relationships.

Nothing in our policies shall exclude or limit any mandatory consumer protection rights that may apply under applicable EU law. 

RETURN POLICY

1. Definition

This return and refund policy explains how return requests, refunds and warranty claims are handled for purchases made through the 1313 cosmetics website. 

This policy forms part of the agreement between the customer and 1313 cosmetics and should be read together with the Terms & Conditions.

The purpose of this policy is to:

  • comply with EU consumer protection legislation

  • ensure clear expectations for customers

  • protect hygiene standards for cosmetic products

  • prevent misuse of the refund policy

  • maintain a fair and consistent approach to returns and refunds

2. Right to withdraw

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify 1313 cosmetics within the 14-day withdrawal period.

After notifying us, the product must be returned without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.

To be eligible for a return under the right of withdrawal:

  • the product must be unused

  • the product must remain sealed

  • the product must be returned in the unopened and the original packaging

Once the returned product has been received and inspected, the refund will be processed via the original payment method.

3. Hygiene regulations for cosmetic products

Cosmetic products are considered hygiene products for personal use.

For health and safety reasons, products that have been opened, unsealed or used cannot be returned once the protective seal or packaging has been broken.

This restriction is permitted under EU consumer law for products that cannot be returned for hygiene reasons once opened.

If a product's protective seal has been broken, removed or tampered with, the return may therefore be refused.

4. Products that cannot be returned

The following items are not eligible for return unless defective:

  • opened products

  • products with broken hygiene seals

  • used cosmetic tools or applicators

  • products showing signs of use

This restriction helps ensure product safety and hygiene for all customers.

5. Defective or incorrect products

If a product is damaged, defective or incorrectly delivered, customers should contact 1313 cosmetics within 14 days after delivery.

Customers may be asked to provide:

  • photos/video’s of the product

  • photos/video’s of the packaging

  • the batch number of the product

If the issue is confirmed, 1313 cosmetics may offer one of the following solutions:

  • a replacement product

  • a refund

  • store credit

In these cases, the customer may not need to return the product if doing so is impractical.

6. Return process

When a return is approved, customers will receive instructions from customer service.

Once a return has been approved, the product must be returned within 14 days of receiving the return instructions.

The costs of returning the product from your home to 1313 cosmetics are at your own expense. Please consult your carrier’s website for the exact rates.

Returned items are inspected upon receipt. 

Refunds are processed once the returned product has been verified. If an investigation establishes that the damage was caused by the customer through misuse, negligence, or improper handling after delivery, the customer will not be entitled to compensation for such customer-caused damage.

7. Processing of refunds

Once a refund has been approved, the amount will be refunded via the original payment method.

The processing time for refunds may vary depending on the payment provider, but typically takes 5 to 10 business days after approval.

Shipping costs are generally not refunded unless the return is due to a defective or incorrectly delivered product.

8. Delivery problems

If an order cannot be delivered due to circumstances beyond 1313 cosmetics's control, such as:

  • an incorrect address provided at checkout

  • failure to collect the package

  • refusal to pay applicable import duties

the shipment may be returned to sender.

In such cases:

  • the original shipping costs may not be refunded

  • new shipping costs may be required for a re-shipment

9. Prevention of misuse of the refund policy

1313 cosmetics monitors refund activity to ensure fair use of the policy.

If unusual refund patterns are identified, including repeated refund requests, 1313 cosmetics reserves the right to:

  • reject future refund requests

  • require additional verification

These measures help ensure the policy remains fair to all customers.

10. Contact

Customers who wish to request a return or report a defective product can email: info@1313cosmetics.com 

Please include:

  • order number

  • product name

  • description of the issue

  • pictures/video’s of the product, the packaging and the batch number 

Additional return instructions

You have the right to return your order up to 14 days after delivery. The items must be returned unused and in the original, unopened packaging with unbroken hygiene seals.

Important: Returns must be sent in the original 1313 cosmetic shipping box in which the package was delivered. The use of other packaging (such as third-party boxes) may result in additional processing fees or refusal of the return.

For hygiene reasons, we cannot accept returns of opened or used products.

The shipping costs for a return are initially at your own expense. In the case of a damaged item or an approved complaint, we will of course reimburse the return shipping costs.

Would you like to return a product? Please contact us in advance at info@1313cosmetics.com. After approval, we will provide you with the return address.